{"id":240065,"date":"2020-01-14T10:31:02","date_gmt":"2020-01-14T09:31:02","guid":{"rendered":"https:\/\/new.discoverbrombal.com\/2020\/01\/14\/brombal-customer-service\/"},"modified":"2025-03-18T14:23:15","modified_gmt":"2025-03-18T13:23:15","slug":"brombal-customer-service","status":"publish","type":"post","link":"https:\/\/discoverbrombal.com\/it\/brombal-customer-service\/","title":{"rendered":"Brombal Customer Service"},"content":{"rendered":"

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Brombal Customer Service : supporto su misura per la soddisfazione dei Clienti<\/h2>\n

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La cura del cliente \u00e8 sempre stata nel Dna di Brombal che continua ad arricchire i servizi su misura. Dall\u2019inizio del 2019 abbiamo messo a disposizione un nuovo servizio di assistenza per tutti i clienti attuali e potenziali. \u201cNon si tratta solo di assistenza post vendita per chi ha gi\u00e0 acquistato i nostri serramenti di lusso, ma anche di supporto ai costruttori, architetti e rivenditori che ci contattano per la prima volta per conoscere i prodotti Brombal\u201d.<\/p>\n

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\u00c8 Alessandra Rossi, responsabile del Customer Service, a spiegare il\u00a0<\/span>plus<\/i>\u00a0of the service. Dopo aver ricevuto una telefonata o una richiesta via e-mail all\u2019indirizzo dedicato\u00a0<\/span>(customerservice@brombal.it<\/span><\/a><\/span>)<\/span>, Alessandra \u00e8 pronta a fornire tutte le informazioni utili. \u201cIndico ai costruttori a quale dealer rivolgersi per toccare con mano i nostri prodotti, fornisco fotografie e materiale informativo\u201d. Ma il Customer Service \u00e8 un valore aggiunto anche per chi gi\u00e0 collabora con Brombal: \u201cI nostri clienti sanno che posso rivolgersi liberamente a me per ogni domanda, dagli aggiornamenti sulle tempistiche dei processi produttivi alle richieste di campioni fino all\u2019assistenza per l\u2019installazione dei serramenti. Prendo in carico le varie richieste e ne garantisco l\u2019evasione\u201d.<\/span><\/p>\n

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Quando le questioni sono molto tecniche la richiesta viene inoltrata al project manager di riferimento, con cui ogni cliente pu\u00f2 sempre rapportarsi, a seconda dell\u2019area geografica di provenienza. Nell\u2019ufficio tecnico, infatti, il flusso di comunicazioni via e-mail e via Skype tra gli ingegneri e i clienti \u00e8 continuo. Ma con il Customer Service si va oltre. \u201cIl mio obiettivo \u00e8 velocizzare e ottimizzare le tempistiche di comunicazione, rispondendo nel modo pi\u00f9 tempestivo ed efficiente possibile. Inoltre ascolto con attenzione le esigenze dei clienti e chiedo un feedback, monitorando il loro stato di soddisfazione\u201d, sottolinea Alessandra. \u201cDopo la sperimentazione del servizio in questo primo anno abbiamo deciso di potenziarlo, chiedendo ai clienti cosa si aspettano per un continuo miglioramento\u201d. L\u2019obiettivo di Brombal, tramite il Customer Service, \u00e8 \u201cnon solo prenderci cura ma superare le aspettative del cliente, che diventa protagonista, perch\u00e9 pu\u00f2 sempre contare su un servizio personalizzato\u201d. L\u2019attenzione in Brombal \u00e8 rivolta sia al prodotto che all\u2019esperienza che pu\u00f2 vivere il cliente, con cui si crea un rapporto di fiducia e collaborazione che continua anche dopo il singolo progetto\u201d.<\/p>\n

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Per conoscere tutti i servizi che Brombal pu\u00f2 offrire, visita la pagina Servizi<\/a><\/span>. Contattaci<\/a><\/span> per maggiori informazioni sui nostri serramenti su misura in acciaio e ottone a taglio termico.<\/p>\n

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Brombal Customer Service : supporto su misura per la soddisfazione dei ClientiLa cura del cliente \u00e8 sempre stata nel Dna di Brombal che continua ad arricchire i servizi su misura. Dall\u2019inizio del 2019 abbiamo messo a disposizione un nuovo servizio di assistenza per tutti i clienti attuali e potenziali. \u201cNon si tratta solo di assistenza […]<\/p>\n","protected":false},"author":1,"featured_media":237610,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[84],"tags":[],"class_list":["post-240065","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-it"],"acf":[],"yoast_head":"\nCustomer Service | Customer Care e Assistenza | Brombal<\/title>\n<meta name=\"description\" content=\"Brombal Customer Service \u00e8 l'assistenza su misura sia post-vendita che per i costruttori, architetti e rivenditori che ci contattano per la prima volta.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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